Shipping Policy

We currently ship within the US, including Hawaii, Alaska and Puerto Rico. We also ship to Canada. For shipping to all other locations, contact us for details. We apologize for the inconvenience.

For shipping to Canada, customers are responsible for custom duties and taxes. Please note we have no control over these fees. Delivery time may also be delayed if Canada custom have your package on hold for a period of time.

Free shipping is not a guaranteed service. Biotech Medi reserves the right to select the courier at its discretion. Requests for specific shipping methods may be made, but are not guaranteed.

Biotech Medi makes every attempt to ship orders within 2 business day from order receipt and processing by the sales office. However, during periods of peak demand, orders may take up to three business days to process and dispatch.

Normal order processing and shipping operation hours are Monday through Friday. Orders placed on Fridays normally ship the following Monday. Order processing and shipping may be adjusted based on office holiday closures.

All customers are encouraged to place orders 10-12 business days ahead of when items are needed to ensure timely delivery. Once orders are shipped, tracking information is sent via email with estimated arrival date.

Overnight or expedited orders are offered and carry an associated premium cost based on order value. Order processing times apply to all overnight and expedited shipments and, as such, next day or second day delivery cannot always be guaranteed. All orders where overnight or expedited shipping is purchased must be received by our corporate office no later than 12 PM CDT M-F to ship the same day, otherwise the order will ship the next available business day.

If an item in your order is out of stock, we will notify you via e-mail within one business day.

Please ensure the following terms prior to placing an order:

Provide us a correct shipping address
Provide us a correct phone number
Be aware of your local custom regulations (outside USA/Canada)

Refund & Return Policy

Devices and aesthetic systems sales are final. Please consult us if you have questions prior to making the purchase.

Thank you,

Your friends at Biotech Medi